All returns must be made within 10 days of receiving the merchandise with prior authorization from our office. Kindly ensure that the returned merchandise is in it’s original package and in a resalable condition so as to receive full credit. We are not responsible for shipping charges on return.
If you are exchanging an item, you will be responsible for shipping fees associated with the exchange both ways (this means that you will be responsible to pay shipping to return the item to us and you will be responsible to pay shipping to have the new item shipped to you).
We are not responsible for any returns or exchanges that are damaged or lost in transit on the way back to us. We recommend that you insure your returns and ship your items using a method that provides you with a tracking number.
For UPS and USPS:
Wrap each specimen individually using materials such as newspaper or bubble wrap.
Use crushed paper to completely surround in box that includes bottom, 4 sides and top. When in doubt – overstuff!!
If there is any damage to original box – do not reuse!!
All other shippers:
Call: 973-992-2224, Fax: 973-992-9553 or
Royale Minerals policy is to reasonably satisfy the customers. Please do call 973-992-2224 for any questions or problems concerning your order.
You are important to us!!